Privacy policy.

Privacy Policy

Last Updated: 22 Feb 2025

The House Outside Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR).

By using our website (www.thehouseoutside.com) or engaging with our services, you agree to the collection and use of your information as described in this policy.

1. Who We Are

The House Outside Ltd
Address: 73 Valley Road, Chesterfield, S41 0HB
Email: hi@thehouseoutside.com

We are the data controller for the personal data collected under this policy.

2. What Data We Collect

We collect the following types of personal data:

  • Contact details: Name, email address, phone number, and business details.

  • Website usage data: IP addresses, cookies, and analytics data.

  • Service-related data: Information provided through website forms, newsletter signups, and consultation bookings.

We do not collect or process special category data (e.g., health data, racial or ethnic origin, biometric data).

3. How We Collect Your Data

We collect personal data in the following ways:

  • Directly from you when you fill out forms on our website, sign up for our newsletter, or book consultations.

  • Automatically through website analytics tools, cookies, and tracking technologies.

4. Why We Collect Your Data

We process your personal data for the following purposes:

  • To provide our services (consultations, reports, and workshops). Legal basis: Contractual necessity

  • To send newsletters, updates, and marketing emails. Legal basis: Consent

  • To analyse website performance and improve user experience. Legal basis: Legitimate interest

  • To comply with legal or regulatory obligations. Legal basis: Legal obligation

Where we rely on consent, you have the right to withdraw it at any time.

5. How We Store & Protect Your Data

Your data is stored securely on:

  • Cloud storage and third-party platforms: EcoSend, Google Drive, Notion, and Tally Forms.

  • Local databases, protected by encryption and access controls.

We implement encryption, access restrictions, and regular security reviews to protect your data from unauthorised access or misuse.

Data Retention: We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. If you request deletion, we will remove your data unless we have a legal obligation to keep it.

6. Data Sharing

We do not sell or trade personal data. However, we may share data with trusted third parties that support our operations:

  • Stripe – Payment processing (UK/EU)

  • EcoSend – Email marketing (UK/EU)

  • Google Analytics – Website analytics (US, GDPR compliant)

  • Squarespace – Website hosting & analytics (US, GDPR compliant)

We ensure these providers comply with data protection laws through contractual agreements and secure processing mechanisms.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to Access – Request a copy of the data we hold about you.

  • Right to Rectification – Request correction of inaccurate or incomplete data.

  • Right to Erasure ("Right to be Forgotten") – Request deletion of your data.

  • Right to Restriction – Request to limit how we process your data.

  • Right to Object – Object to data processing based on legitimate interest.

  • Right to Data Portability – Request transfer of your data to another provider.

  • Right to Withdraw Consent – Opt-out of marketing communications at any time.

To exercise these rights, contact us at hi@thehouseoutside.com.

8. Cookies & Tracking

We use cookies to enhance user experience and analyse website traffic.

What Cookies We Use

  • Essential Cookies – Necessary for website functionality.

  • Analytics Cookies – Google Analytics and Squarespace analytics track usage patterns.

How to Manage Cookies

You can manage or disable cookies via your browser settings. By continuing to use our website, you consent to our use of cookies unless you opt out.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with an updated date. We encourage you to review it regularly.

10. Complaints & Contact Information

If you have concerns about how we handle your data, please contact us at:

Email: hi@thehouseoutside.com

If you are not satisfied with our response, you have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO):

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Phone: 0303 123 1113